Thank you for shopping at Bespoke Vintage Jewels. We strive to provide you with high-quality jewelry products and exceptional customer service. In the event that you are not satisfied with your purchase, we have outlined our Refund and Returns Policy below:
1. Returns Eligibility
1.1 We accept returns for jewelry products purchased from our website within 7 days from the date of delivery.
1.2 To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. Any item that shows signs of wear, damage, or alteration may not be eligible for a return.
2. Return Process
2.1 To initiate a return, please contact our customer support team at bespokevintagejewels1@gmail.com within the specified return period.
2.2 Our customer support team will guide you through the return process and provide you with a return authorization number (RMA) if your return is eligible.
2.3 You must include the RMA number on the return package. Returns without a valid RMA number may not be accepted.
3. Return Shipping
3.1 The customer is responsible for the shipping costs associated with the return, unless the return is due to a mistake on our part or a defective item.
3.2 We recommend using a trackable shipping method to ensure the safe return of the item. We are not responsible for any lost or damaged returns during transit.
4. Refund Process
4.1 Once we receive and inspect the returned item, we will notify you of the status of your refund.
4.2 If the returned item meets the eligibility criteria, we will process a refund to your original method of payment within [Insert number] business days.
4.3 The refund amount will be for the purchase price of the item, excluding any shipping charges or additional fees.
4.4 Please note that it may take additional time for the refund to reflect on your account, depending on your financial institution.
5. Exchanges
5.1 We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item on our website.
6. Non-Returnable Items
6.1 For hygiene and safety reasons, we cannot accept returns on earrings or any other pierced jewelry, unless they are deemed faulty or defective upon receipt.
7. Damaged or Defective Items
7.1 If you receive a damaged or defective item, please contact our customer support team immediately with relevant details and photographs of the issue.
7.2 We will assess the situation and provide instructions for returning the item or arranging a replacement or repair, depending on the circumstances.
8. Final Sale Items
8.1 Items marked as “Final Sale” or “Clearance” are non-returnable and non-refundable, except in cases of damage or defects as outlined in section 7.
If you have any questions or concerns regarding our Refund and Returns Policy, please contact us at bespokevintagejewels1@gmail.com. Our customer support team will be happy to assist you.
Please note that this Refund and Returns Policy is subject to change without prior notice. Please refer to the version posted on our website for the most up-to-date policy.7
